When you want something done right

Phil Wilson just suffered a crippling blow from Google: they disabled his account for no apparent reason, so he no longer has access to his own email and his own weblog.

I know I have harped on this topic before, but in this age of “Web 2.0” I don’t think it can be repeated often enough. If you rely on others, you better have a plan B.

Danah Boyd recounts a similar story.

Martin De Wulf didn’t lose an account (his wife’s), they had it stolen, but the bottom line remains.